Booking and Cancellation Policy

1. Booking

A booking holds the coach's slot for 15 minutes while you pay. Once paid, the amount is held in escrow until the session is settled.

2. Cancelling as a player

Measured from the session start, in your timezone:

• 24 hours or more before the start — full refund.
• Less than 24 hours, at least 2 hours before — 50% refund; the coach receives the rest minus the platform fee on that part.
• Less than 2 hours before — no refund; the coach is paid minus the platform fee.

A session paid when the free-cancellation window had already closed can be cancelled for free for 30 minutes after payment, as long as the start is still 2 hours or more away. The exact amounts for your session are shown before you confirm a cancellation.

3. Cancelling as a coach

The player is always refunded in full. A cancellation less than 24 hours before the start is recorded as late; repeated late cancellations are reviewed by our team.

4. Late fees, waivers and force majeure

When a late cancellation leaves part of the payment to the coach, that part is settled at the session's original start time; until then the coach — or our team — can waive the fee and refund you in full. Our team may cancel any session with a full refund in cases of force majeure (injury, venue closed, platform outage).

5. Rescheduling

Either side may propose up to three alternative times at least 2 hours ahead; the other side accepts one or declines. A session can be moved at most 2 times. Moving a session never changes the price or the payment, and never improves the cancellation terms you had at the moment the move was accepted. If the coach asked to move the session, you may cancel with a full refund.

6. Confirmation and payout

After the session you confirm it took place; the payment is then released to the coach. Without a confirmation or a reported problem, the session is confirmed automatically 48 hours after its end. For online sessions, if our records show the coach never joined the room, the payment is held instead and refunded unless the coach responds within 48 hours.

7. Disputes

Report a problem before the auto-confirmation deadline, choosing a reason. Our team reviews room attendance, clips and both sides' statements and decides between a full release to the coach and a full refund to you. There are no partial outcomes.

8. Changes

This policy may change; the terms of a booking are those in force when it was made and are shown at checkout.